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→Delivery problems
=== Delivery problems ===
In case of unsuccesful delivry delivery select one of the statuses "Not delivered" and "Not delivered for a reason". The system will offer to select the reason from the reference book (it is regulated in the section "References" - "Statuses" - "6 - Reasons for non-delivery" in the main system), or enter the reason by text.
To exclude a certain reason from the "Reasons for non-delivery" list, you must enter a value of "0" in the "Additional information".
In the case of payment by card, when saving the order with the status "Delivered" or "Partially delivered" the system tries to make a payment through iBox service if it is installed. In this case it will not save the order if the payment is not made. If there is no iBox service, it is assumed that the courier has a separate bank POS-terminal, with the help of which the courier will make the payment.
