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Courier Service Account

1270 байт убрано, 11:30, 11 апреля 2022
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Changing Client Account Link
Courier service account is intended for configuring client personal account.
== Personal Account Functions ==
* Maximum
Depending on the type, you can take advantage of use the following functionality:
{|class="wikitable"
!Functionality
![[Файл:БАЗОВЫЙBasic.png|160px|]]![[Файл:СТАНДАРТStandard.png|160px|]]![[Файл:ПРЕМИУМPremium.png|160px|]]![[Файл:МаксимумMaximum.png|160 px]]
|-
| Manual order placementPlace orders manually
|Yes
|Yes
|Yes
|-
|Tracking Track by order number, period created, and status
|Yes
|Yes
|Yes
|-
|Packing Print order packing slips and order barcodes printing
|Yes
|Yes
|Yes
|-
|Data upload Export order data to Microsoft Excel and , export acceptance certificate upload]
|Yes
|Yes
|Yes
|-
|Required columns setup in [[#Setting Up Fields and Tabs|Set up trackingdata]]
|Yes
|Yes
|Yes
|-
|Inventory Warehouse management
|Yes
|Yes
|Yes
|-
|Access Allow access to partners/agents in regions <br> for setting specifying delivery statuses and information about delivery
|
|Yes
|Yes
|-
|Load by template Import orders from Microsoft Exceltemplate
|
|Yes
|Yes
|-
|Separate Different field visibility settings for client groups
|
|
|Yes
|-
|Settlements with online stores (access is closed unavailable for department accounts)
|
|
|Yes
|-
|Design change[[#Advanced Settings|Customize design]]
|
|
|Yes
|-
|Personal [[#Changing Client Account Link|Change client account link change]]
|
|
|Yes
|-
|Order change [[#Setting Up Fields and cancellationTabs|Change or cancel orders]]
|
|
|Yes
|-
|Order [[#Tracking Orders by Numbers|Subscribe to order status subscription]]
|
|
|365
|-
|[[#Storage|Storage for images and attachments]]
|0
|500 MB
|up to '''1 TB'''
|-
| Delivery Customize delivery fee setup for recipients
|
|
|Yes
|-
|Recipient Check recipient's rating check
|
|
|Yes
|-
|Blocking [[API#Fair Usage Policy|Increase query limit increase]]
|
|
|}
== Registering a Personal Courier Service Account ==To register a personal courier service account:# In MeaSoft, click '''Catalogs''' > '''Additional modulesModules''' , and then click '''Register accountAccount'''. A window with the courier service details data appears:.# Enter a username in the lower field and click '''Register'''. You will see the message "Successfully registered". Click '''OK'''. The "Manage Additional Modules " window appears:[[Файл:Image 5.png|700px|none]]In this window, you can see:* A link to sign in to [https://home.courierexe.ru courier service account], a username and a password for it.* A link to sign in to client account. The link looks as follows: https://home.courierexe.ru/X, where X is the unique code of the courier service.
In this windowTo create your client credentials, you can see:* Link to sign in to [https://home.courierexe.ru ЛК курьерской службы] with a username MeaSoft, open the client card, click the '''Other''' tab, and a password.* Link to sign create credentials in to the courier service client's personal account''Website access''' field. The sign in link Send the credentials to the client personal account looks as follows: https://home.courierexe.ru/X, where X is the unique code of the courier service.
Access on behalf of a department is also supported. To create your client credentialsprovide such access, open the client card, click the ''''OtherDepartments''' tab, open the department card, and create credentials in MeaSoft fill in the '''Website accessUsername''' and '''Password''' fieldfields. The department must have at least one employee. Send If the credentials client signs in to the clientpersonal account on behalf of the department, the '''Finance''' section is unavailable, and the '''Department''' field is filled in automatically when placing a new order.
Access on behalf of == Setting Up Client Account ==To set up a department is also supported. To provide such access, open the client cardaccount, click the Departments tab, open the department card, and fill in the '''Username''' and '''Password''' fields. The department must have at least one employee. If the client signs sign in to the personal your courier service account on behalf of the department, the '''Finance''' section will be unavailable, and the click '''DepartmentSettings''' field will be filled in automatically when placing a new order.
== Setting Up Client Personal Accounts ==To set up a personal account, sign in to your personal account of the courier service and click '''[[Файл:CSA Settings'''.png|none|1200 px]]
There are the following columns to manage the fields on all tabs:
* '''Output Display order'''. Shows the fields layout. To change the order, drag the line up or down.
* '''Standard name'''. Shows the default field names.
* '''Customer Custom name'''. The field name to be displayed to your clients.* '''Allowed'''. Allows you to enable show or disable the display of hide fields by switching ON/OFF.* '''Required'''. The additional column in on the '''Pickup Request Fields in pickup request''' and '''New Order Fields in new order''' sectionstabs. Use it to assign required fields. In the client personal account, such fields will be marked with a red asterisk. If the client leaves them blank, the system will prompt them and the order will not be created.
To save the field settings, click '''Save''' at the bottom of the page.
To restore the default settings, click '''Reset'''.
=== Setting Up Field Visibility Fields for Client Groups ===You can configure show different fields for client groups. The client group is determined by the status in the client card.
To configure the form fields for a client group:
# In the '''Select customer client type''' drop-down list, select the client group status , and then click '''Copy'''.
# Set up the visibility of the form fields.
# Click '''Save'''.
# To customize the form for a different another client group, repeat all the steps again. As a result, the status value of the group for which the form is configured will appear in the first drop-down list.
=== Setting Up Fields and Tabs ===
The table below shows the settings of the client personal account:
{|class="wikitable" style="width: 80%"!style="width: 20%;"|What to set up!style="width: 20%;"|Where to set up!Result in the client personal account!style="width: 5060%;"|ExplanationComment
|-
|Order table fields on the '''Tracking''' tab of the client personal account||'''Settings''' > '''Order Tracking Fields in order tracking'''||||
|-
|Order card fields in the client personal account||'''Settings''' > '''Fields in order card'''||||
|-
|New order fields||'''Settings''' > '''New Order Fields in new order'''||||Field display settings Set up the fields to be filled in when creating an order manually.<br>When creating orders, '''Slots''' Time slots can be set specified manually or selected from the list.<br>To enter them manually, enable the '''Delivery time from''' and '''Delivery time to''' fields.<br>To select slots from the list, enable the '''SlotsDelivery time slot''' field.<br>You can edit the slots list in <rspoiler text="MeaSoft"> '''Catalogs''' > '''Statuses''' > '''61 SlotsDelivery slots'''</rspoiler>.<br><br>To add items to an order, enable the '''Items''' fieldsfield.<br><br>To add files, enable the '''Attached files''' field. <br>You can view attached files <rspoiler text="in MeaSoft"> correspondence shipment card > '''Functions''' > '''Attached filesFiles'''</rspoiler>.<br><br>To set the default value of the '''Delivery mode''' field, click '''OptionsParameters''' and select the value from the '''Urgency mode''' drop-down list.<br><br>To select a pickup point, enable the '''Delivery type''' field.
|-
|Pickup request fields|| '''Settings''' > '''Pickup Request Fields in pickup request'''||||You can disable the '''Fields in pickup requestRequest Pickup''' tabin the client account. To do this, disable all the form fields.<br>Once a For pickup request is created in a personal accountrequests, the correspondence shipment card will display the displays sender data on the '''Recipient''' tab and recipient data on the '''Sender''' tab.
|-
|Fields on the order tracking page||'''Settings''' > '''Tracking Page Fields in order tracking by number'''||||
|-
|Fields in labelsLabel fields||'''Settings''' > '''Label Fields in label printing'''||||
|-
|Pickup point list||Office application||||You can add more pickup points in MeaSoft]].<br>To enable the client to select a pickup point when creating an order manually, click '''Settings''' > '''New Order Fields in new order''' and enable the '''Delivery type''' field.
|-
|Warehouse||Office application||||The '''Inventory managementWarehouse''' menu item appears in the client personal account if the client is a supplier in at least one receipt invoice in MeaSoft.<br><br>If you want the values of the fields '''Item name''', '''Item weight''', '''Item price''' , and '''Barcode''' to be filled in automatically when adding an item from a warehouse to an order in the personal client account, they must be specified in the item card in MeaSoft ('''Inventory managementWarehouse''' > '''Items''').<br><br>To display the current number quantity of <rspoiler text="available items">In the client personal account, this is the '''including reservereserved''' column on the '''Warehouse''' tab</rspoiler> in the warehouse in the client personal account, configure the <mparam code="LetterStates/'''Variables''' > '''Warehouse''' > '''Shipment statuses to reserve order items''' variable in MeaSoft .<br><br>You can manage the courier service warehouse in using the Inventory management Warehouse Management module.
|-
|Microsoft Excel registry template<br>[[Файл:standard1.png|80px|]] [[Файл:Premium1.png|80px|]] [[Файл:Maximum1.png|80px]]||'''Settings''' > '''Excel Registry Import Fields in Excel registry import'''|||||Set up the a template on whose basis the client will create for a Microsoft Excel file to import orders to in the personal client account.<br>In this caseOn the tab, the fields are intended for the table rows to be displayed in the template.<br><br>Besides There are the standard following additional columns, there is '''Value cell''', '''Header cell''' and '''Width''':<br> • '''Value cell'''' specifies in which the cell or the <rspoiler text="cell range">The cell range is marked with the ":" character. An Excel file will merge the cells within the specified range.</rspoiler> of cells for entering the client will enter a row value. <rspoiler text="Example">If "D4:G4" is specified in the '''Value cell''' column of the '''Pickup date''' field, the pickup date in a Microsoft Excel document must be specified within the cell range D4:G4</rspoiler>.<br> • '''Header cell''' specifies which the cell or the cell range will to store the field name. To place a single the same header in multiple parts of a Microsoft Excel file, specify comma-separated cells or ranges. <rspoiler text="Example">If "A4, А10" is specified in the '''Header cell''' column of the '''Pickup date''' field, two cells of a Microsoft Excel document will store the '''Pickup date''' row name: A4 and А10.</rspoiler><br> • '''Width''' sets the column width in a Microsoft Excel file. The width is the number of characters to be included in the cell.<br><br>The required rows are not highlighted in a Microsoft Excel file. If the client leaves them blank, a notification appears upon on file upload import and the orders are not added to the system.<br><br>Note that changing the line display order does not change the position of the rows in a Microsoft Excel file. The '''#''' and '''Recipient company''' fields are always enabled and must be filled in.
|-
|Calculator fields<br>[[Файл:standard1.png|80px|]] [[Файл:Premium1.png|80px|]] [[Файл:Maximum1.png|80px]]||'''Settings''' > '''Calculator Fields in calculator'''||||To disable hide the calculator display"Calculator" menu item, click '''OptionsParameters''' > '''General''' and clear the '''Show the "Calculator" menu item''' check box.<br><br>The calculator makes calculations based on general long-distance ising common intercity rates unless the client has individual ones configuredset up. To calculate intra-city rates, specify it in the long-distance rate settings same city or town as both the sender and the recipient.
|-
|The '''Incoming Orders''' tab<br>[[Файл:standard1.png|80px|]] [[Файл:Premium1.png|80px|]] [[Файл:Maximum1.png|80px]]||Office application|||The ''''Incoming Orders''' menu item appears in the client personal account when the courier service client is an agent.<br>For this, a <rspoiler text="branch card"> '''Catalogs''' > '''Intercity''' > '''Branches'''</rspoiler> must be created for them in MeaSoft. In this case, the username and password for the client personal account must be recorded in the <rspoiler text="counterparty card"> '''Catalogs''' > '''Intercity''' > '''Branches''' > branch card > '''Other''' > '''Counterparty'''</rspoiler>.
|-
|List of delivery and acceptance cash transfer certificates<br>[[Файл:Premium1.png|80px|]] [[Файл:Maximum1.png|80px]]||Office application||||The '''Finance''' tab displays a table with delivery and acceptance of cash transfer certificates.<br><br>By default, the '''Payment calculationAmount due''' column displays the amount that the courier must hand over to the client. For To exclude courier services from the calculated amount to be calculated without courier services, in MeaSoft, in the client card, on the '''Finance''' tab, select the '''Exclude the cost of courier services from the cash transfer certificate''' check box.
|-
|Order cancellation cancelation and change<br>[[Файл:Premium1.png|80px|]] [[Файл:Maximum1.png|80px]]||'''Settings''' > '''OptionsParameters''' > '''Advanced'''||
|-
|}
=== Options Parameters===[[Файл:standard1.png|60px|]] [[Файл:Premium1.png|60px|]] [[Файл:Maximum1.png|60px]]In the '''OptionsParameters''' section , you can access additional settings of the personal client account: 
[[Файл:CSA Parameters.png|none|1200 px]]
To get more details about the option, hover the mouse pointer over the question mark at the end of the line.
The parameters are grouped into tabs:
* '''Advanced'''
==== Common General Settings ===='''HTML code'''. In the setting text, you You can specify both HTML code or Javascript for displaying parts of the content and js scripts. Besides, a data processor of the form DOM model can be processed and output of an additional text message after clicking "'''Send" are available''' can be displayed. The data processor processing is added to the submitCallback method as in a js scriptJavascript.
Example:
</script>
</source>
Once you click '''Send''', the '''Weight''' field value is checked. If the value is greater than or equal to 100, a message indicating the weight is displayed besides the question about placing the order. Use this mechanism only to display messages, not to check for new order errors as because the system allows you to place an the order.
'''Company data'''. In this section, you can place specify a name, a logo, a phone number, and a link to the courier service website on the following pages:* Client personal account sign-in page
* Order tracking
* Calculator
==== Finance ====
Use this tab to set up payment services:
* '''PimPay settingsSettings'''. To get started with PimPay, enter the PimPay code, token, and a private key in the appropriate fields. For more information, see the PimPay section.* '''Online Payment Settings'''. To accept online payments using Robokassa, in the '''Online Payment Settings''' section, fill in the fields with the store merchant data from your Robokassa personal account. For more information, see the Robokassa section.* '''ibox Online Payment Settings Ibox'''. Allows you to configure the module to get requests from Ibox. Fill in the '''Ibox client ID''' field with the value from the '''Company profile''' section of your ibox personal account, create a username and a password for webhooks and report this data to ibox. For more information, see the Ibox section.
To save the settings, click '''Save'''.
==== Advanced Settings ====
[[Файл:Premium1.png|60px|]] [[Файл:Maximum1.png|60px]] On the tab, the settings are grouped into the '''Common settingsSettings''' and '''Appearance Settings''' sections.
In the '''Appearance Settings''' section, you can change the interface of the client personal account.
To change the interface of the client personal account:# Download a CSS file by clicking "'''Example CSS file"'''.# Adjust Edit the CSS file.# Click '''Select file''' and upload import the modified CSS file. If When the file is uploadedimported, the message "CSS uploaded imported successfully" appears.
Note that the client personal account is built using [http://getbootstrap.com Bootstrap].
== Phones ==
Use it to view the list of courier devices connected to the MeaSoft App mobile application. For more information on the mobile application, see [[Мобильное приложение курьера для Android]] and [[Мобильное приложение курьера для IPhone]] sections.
[[Файл:CSA Phones.png|none|1100 px]]
By default, the '''Courier Devices''' tab with a list of connected devices appears.
To filter the list, click '''Active''', '''Inactive''' or '''All'''.
=== Courier Devices ===
To configure a courier device, in the '''Courier Devices''' list, click '''Edit''' next to the device name. The device card appears:
[[Файл:CSA Phone Card.png|none|600 px]]
 '''Courier'''. The name of the courier from whose card the device was is registeredfor. To link register the device to for another courier, select its their name from the drop-down list.
'''POS terminal PIN'''. Use it to set up order payments via the terminal.
'''Fiscal register number'''. Use it to set up fiscalization.
If the '''Active''' check box is selected, the mobile device is synchronized with the system. To disable synchronization, clear the check box. The check box is cleared automatically if information data has not been received from the device within 7 days. You can select it again any time to resume the device in the system.
The '''GPS tracking''' and '''GSM tracking''' check boxes are selected automatically when the courier device is connected to these services.
When you finish editing the settings, click '''Save'''.
Specify connection settings:
* '''Server address'''. The IP address or domain name. It is assumed that the Asterisk server has a static external IP address or the AMI port is forwarded. Otherwise, the feature does not function.* '''Server port'''. The AMI port.* '''User name'''. The AMI username created in manager.conf (or manager_custom.conf).* '''Password'''. The user User password.* '''Channel'''. The channel to be used for a call. It usually looks as follows "like <code>SIP/trunk_name"</code>, where <code>trunk_name </code> is the name of the trunk that is usually written in the <code>/etc/asterisk/sip.conf </code> file. For old versions of the SIP driver, you can specify "<code>SIP/trunk_name"</code>. In this case, the caller number will be is placed at the end: "<code>SIP/trunk_name/79001234567"</code>. For new versions of the SIP driver, you can specify "<code>SIP/{NUMBER}@trunk_name"</code>. In this case, the caller number will be is placed instead of {NUMBER}: "<code>SIP/79001234567@trunk_name"</code>.* '''Context'''. The query processing context. Usually configured in a dial plan, in the <code>/etc/asterisk/extensions.conf </code> file. <spoiler text="Here you can How to configure the recording of outgoing calls">In the standard plan, Asterisk does not record outgoing calls from couriers. The solution is to place the custom dial plan file [http://courierexe.ru/download/extensions_custom.conf extensions_custom.conf] in <code>/etc/asterisk</code>. In the file, in line 5, replace the trunk with the one used in your installation. Then in the mobile application connection settings, use the "from-courier" context. If you want the courier calls to have the number of the calling caller courier in CDR, remove <code><COURIER></code> in the second line of the file. This is added so that you can filter all courier calls. To reduce the size of record files, we recommend that you use G.729 codec.</spoiler>* '''Courier prefix'''. The A prefix to be added to the caller number.* '''Client prefix'''. The A prefix to be added to the callee number.* '''Internal office phone number'''. The extension number that the call comes to when you select "Call office". We recommend that you specify the manager group number in this field in the Asterisk settings.
Save the settingsettings, and then enter 2 phones and click '''Test ''' to check that it is working properly. MeaSoft sends a query to Asterisk, and it must first call the first phone. Once the phone is picked up, a call is made to the second number, and they are switchedconnected.
'''Note'''. For successful calls from the mobile application, the mobile phone number must be entered specified in the appropriate field in the courier card.
=== Parameters ===
Use the tab to configure the mobile application parameters.
[[Файл:CSA Phone Parameters.png|1100 px|none]]
'''Request the recipient full Recipient namerequired'''. If the check box is selected, the courier application will not allow you courier to save the signature without the '''Delivery info''' field filled in.
'''Request the recipient Recipient signaturerequired'''. If the check box is selected, the recipient signature is required.
"'Do not show urgent orders with an empty status to the a courier'". If the check box is selected, only orders with a non-empty status are available to the courier. In the urgent order card, specify the courier and change the delivery status, for example, to '''Handed over to courierOut for delivery'''.
'''Allow undelivered Couriers can take unassigned orders'''. If the check box is selected, the courier can take an order that has not been delivered assigned to anyone before. For more information, see the "Undelivered orders" section.
'''Office landline phone'''. The external outside office phone line number. The courier application will make calls to the office at this number.
'''FMC prefix'''. The prefix [https://ruen.wikipedia.org/wiki/Fixed_Mobile_Convergence услугиFixed_mobile_convergence service] prefix for digital switches.
'''Link to regulationsregulation'''. Specify a link to the regulations for couriers to be displayed in the mobile application.
'''Call results collection modeResult of the call to the recipient'''. Select whether to ask the courier for the result of the call to the client. Possible values:* '''Request requiredAlways ask'''. Shows a menu that prompts you courier to select the result. The application is blocked until the result is selected.* '''RequestAsk'''. Shows a menu that prompts you courier to select the result. You Courier can refuse to answer.* '''Do not requestask'''. Shows no menu.
'''Request photo'''. If the check box is checkedselected, the courier must attach a photo to the order.
== Integrations ==
By default, the '''Answer Received''' tab appears with tickets that contain new messages.
On the left side, you can also see tickets with the '''In Progress''' and '''Closed''' statuses on tabs. They contain tickets with the appropriate tabsstatuses.
All tabs display two tables. The left-side table contains filtered tickets. The right-side table contains a list messages of messages from the selected ticket, indicating the author , and creation timecreated. To view a message, clickthe table row. To ask an additional question or reply to a message, enter the text in the empty field and click '''Reply'''.
To create a ticket, on the left side, click '''New'''. In the opened "Create Ticket" window, enter a subject and a message, and click '''Save'''. The request will be added to the ticket list on the '''In Progress''' tab with the '''New''' status.
To stop working works on a ticket, click '''Close'''.
To search for tickets by word, phrase, or ticket number, fill in the '''Search''' or '''Ticket number''' field and click '''Filter'''.
== Information ==
[[Файл:Premium1.png|60 px]] [[Файл:Maximum1.png|60 px]] Use this section to create messages to display your clients. They are displayed in the client personal accounts in account on the '''Information''' sectionmenu item.
[[Файл:CSA Info.png|none|1200 px]]
There are the following types of information messages:
* Standard. The client can read such information messages on the '''Information''' tab.
* Reading required. Such The information messages pop up when the client signs in to their personal account and block the client's operations until they click '''Yes, I see'''.
To create a message, click '''New postCreate Message'''. Enter the text and title, select the post message date and type, and then click '''SaveSubmit'''.
The table of information messages is displayed in the '''Information''' sectionmenu item. To view, delete or update a news postmessage, or open the view log, click the appropriate button at the end of the table row.
Note that the client does not see notifications that the post message has been edited. If you want to add some important information, so it is better to create a new post to add important informationmessage.
== Call Center ==
Use this section to create tasks (projects) to call clients. Projects include orders that meet the specified condition, and a call task queue is created automatically. The operator receives tasks via the external Staff interface.
To open the call center settings, in the main menu of the courier service personal account, click '''Call Center'''. This opens a page where you can view, change edit or disable created projects, or create a new project. Disabled projects are highlighted shown in blue.
To add a project:
#* '''Operator script'''. The text instruction for the operator.
#* '''Filter'''. The SQL query part that sets conditions for adding orders to a project.
#* '''Status for the "Did not get through" button'''. The status that will be assigned to the order if the operator clicks '''Did not get through'''. Select a status from the drop-down list.
#* '''Display statuses'''. Orders with the specified statuses will be added to a project. Select one or more statuses from the drop-down list.
#* '''Operator statuses'''. Statuses that the operator can set for the order based on the call result. Select one or more statuses from the drop-down list.
#* Specify visible fields and their sequence.
#* Specify editable fields.
#* Map the client field names to the with default names.
# When you are done, click '''Create''' on the bottom left.
The created project will be is added to the project table in the '''Call Center''' sectionmenu item.
== Changing Personal Client Account Address Bars Link ==[[Файл:Premium1.png|60 px]] [[Файл:Maximum1.png|60 px]] By default, the personal client account address bar link looks as follows https://home.courierexe.ru/XX, where XX is the company number in Measoft. You can change the address to any name formatted as https://your_subdomain.your_domain.ru.
To change the address:
: 1. Create a subdomain in your DNS. Assign it with the IP address of our server: 13882.201202.228165.71 93 (or better CNAME at home.courierexe.ru, which will be better).: 2. Buy an SSL certificate for the subdomain. The certificate must be valid for at least a year. <spoiler text="More about certificates">.
You can buy a certificate, for example, here: [http://www.thawte.su/ http://www.thawte.su/].
After the purchase, you will have a private key file with the .key KEY extension and multiple several public key files with the .crts CRTS extension, one of which them is a file from for your domain and the rest are certificates from certification authorities.
Open the keys with Notepad. The private key might look as follows:
-----END CERTIFICATE-----
If you have access to a Unix-like system, you can check verify the convergence of the keys with using the following commands:
openssl x509 -in server.crt -noout -modulus
openssl rsa -in server.key -noout -modulus
Modulus output by the commands must converge. You can also check verify the convergence at https://www.sslshopper.com/certificate-key-matcher.html.
</spoiler>
: 3. Send all the specified files to our technical support. Within a couple of days, we will register your subdomain in on our server and install the certificates to it.
<!--# In the web service control panel, click "Other settings" and select "Personal account address" in the left-side menu.
# In the opened form, specify the DNS name formatted as "your_subdomain.your_domain.ru", and upload the certificate files (1 or 2 files) and the private key.
== Storage ==
[[Файл:Premium1.png|60 px]] [[Файл:Maximum1.png|60 px]] Use the storage to automatically move files from your office application database to the storage up to 1 TB.
By default, files from orders are transferred from the office application to the personal client account database. When it is filled in, the old data is automatically deleted to make way for new data. In the storage, you can store all files that go through your personal account, as well as any files from the office application (for example, such as email files, contracts, document copies, and so on). If a file is uploaded to the storage, it becomes small and takes up almost no space.
To start using the storage, in the courier service personal account, click '''Options''' > '''Advanced''' and select the '''Use storage''' check box.
Note that the storage can be accessed only if you are connected to the Internet.
=== Tracking Orders by Numbers ===
Courier service clients and agents can track shipments by order numbers. Tracking is available at https://home.courierexe.ru/XX/tracking, where XX is the courier service code.
 
To track an order, enter the order number in the search bar and click '''Find'''. A window with the order details appears:
In this window, you can:
* Subscribe to order status notifications in the Telegram channel or browser. To subscribe, click [[Файл:Telegram.png|25px]] or [[Файл:Browser push.png|25px]]respectively.* Make the pay on delivery payment for the order. The option is available if the courier service uses online payments.<br> '''Note'''. Before making a payment, make sure that you have entered the correct order number. To pay for an order with pay on delivery, click '''Pay by card''', select a payment method, enter and confirm the information for the payment system.
In the tracking window, in the '''Pay Cash on delivery''' field, the order status will change to '''Order paid'''. The transaction receipt will be sent to the email specified when ordering.
=== Calculator ===
=== Collecting Feedback ===
The system has a separate special form for collecting feedback:.
The link is the address https://home.courierexe.ru/8/opinions with parameters.
Parameters:
* '''code'''. The internal Internal entity code in the system. The required Required parameter.* '''rate'''. The ratingRating. For orders, the parameter must be equal to the code from the Complaints catalog. For other types, it must be an integer from 1 to 5.* '''type'''. The entity Entity type. The default value is 3.
* '''note'''. Shows whether there is a comment. The default value is 1.
* '''star'''. The star output attributeShows whether rating is shown as stars. The default value is 1.* '''hash'''. The link Link hash value. The hash is generated by the SignatureUrl function. The required Required parameter.If the '''rate''' parameter is present, the rating feedback is indicated filled in immediately and is not requested in the form.
Sample requests (without hash):
https://home.courierexe.ru/8/opinions?code=123456&rate=1&note=0. Already rated, no comment is requested, a message about the rating is immediately displayed.
To reduce the URL length, you can use a short form of writing the method and parameters:https://home.courierexe.ru/8/o?c=123456&r=1&n=1&t=3
Usage in script:
== Calculating the Nearest Possible Delivery Date ==
Starting from February 11, 2019, at numerous requests of users, the client personal Client account can control whether delivery on the scheduled delivery date specified by the user is possible. Here's how it works:
# The calculator asks for the <rspoiler text="MINIMUM"> For the system prior to [https://home.courierexe.ru/71/staff/whatsnew?LogTicketSearch%5Bprojectname%5D=1&LogTicketSearch%5Bversion%5D=&LogTicketSearch%5Bappversion%5D=904&LogTicketSearch%5Blogtime%5D=&LogTicketSearch%5Bmessage%5D=%D0%BC%D0%B8%D0%BD%D0%B8%D0%BC%D0%B0%D0%BB%D1%8C%D0%BD%D1%8B%D0%B9&LogTicketSearch%5Bticket%5D=&LogTicketSearch%5Brubricname%5D=&LogTicketSearch%5Busername%5D=&LogTicketSearch%5Bvisible%5D=&LogTicketSearch%5Bimportant%5D= 904 от 18.07.2018] where the minimum delivery time is not provided or entered yet, the system considers number of workdays it as 70% of takes to deliver the maximum delivery time.</rspoiler> delivery time in workdays order to the city of receipt, taking into account considering the urgency mode selected by the user.# The system calculates the current time of the courier service server to correct the time zone. It , and compares this the time with the <mparam code="WorkEndTime"/> variable. <rspoiler text="By default, this time is 8:00 p.m.">For value of the system version prior to [https://home.courierexe.ru/71/staff/whatsnew?LogTicketSearch%5Bprojectname%5D=&LogTicketSearch%5Bversion%5D=&LogTicketSearch%5Bappversion%5D=&LogTicketSearch%5Blogtime%5D=&LogTicketSearch%5Bmessage%5D=%D0%92%D1%80%D0%B5%D0%BC%D1%8F+%D0%B7%D0%B0%D0%B2%D0%B5%D1%80%D1%88%D0%B5%D0%BD%D0%B8%D1%8F+%D1%80%D0%B0%D0%B1%D0%BE%D1%82%D1%8B&LogTicketSearch%5Bticket%5D=&LogTicketSearch%5Brubricname%5D=&LogTicketSearch%5Busername%5D=&LogTicketSearch%5Bvisible%5D=&LogTicketSearch%5Bimportant%5D= 948 от 21.01.2019] where this '''End of business day''' variable is not provided yet, this time check is not performed at all.</rspoiler>. If the current time of the courier service is greater than the time specified in the variable, 1 workday is added to the delivery time.# The produced number of workdays is added to the current date. By default, the system considers the days listed in <mparam code="DefaultHolidays"/'''Variables''' > '''Defaults''' > '''Holidays and Weekends for Calculations''' as days off, and then it applies unscheduled workdays and days off (holidays) entered in the catalog to them.
This algorithm allows you to completely set up the control of the date entered by the user not to allow them to submit schedule delivery for the day after tomorrow from New York to Las Vegas at an economy rate, or to submit intra-city delivery for online stores for tomorrow after 8:00 p.m.
At the moment, manual order placement and import from Microsoft Excel follow these rules. In the API, the system only calculates the minimum dates and if the scheduled delivery/pickup date is less than the nearest possible date, the date automatically changes to the earliest possible one.

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