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→Call Center
Use this section to create tasks (projects) to call clients. Projects include orders that meet the specified condition, and a call task queue is created automatically. The operator receives tasks via the external Staff interface.
To open the call center settings, in the main menu of the courier service account, click '''Call Center'''. This opens a page where you can view, change edit or disable created projects, or create a new project. Disabled projects are highlighted shown in blue.
To add a project:
#* '''Operator script'''. The text instruction for the operator.
#* '''Filter'''. The SQL query part that sets conditions for adding orders to a project.
#* '''Status for the "Did not get through" button'''. The status that will be assigned to the order if the operator clicks '''Did not get through'''. Select a status from the drop-down list.
#* '''Display statuses'''. Orders with the specified statuses will be added to a project. Select one or more statuses from the drop-down list.
#* '''Operator statuses'''. Statuses that the operator can set for the order based on the call result. Select one or more statuses from the drop-down list.
#* Specify visible fields and their sequence.
#* Specify editable fields.
#* Map the client field names to the with default names.
# When you are done, click '''Create''' on the bottom left.
The created project will be is added to the project table in the '''Call Center''' sectionmenu item.
== Changing Client Account Link ==
